We coordinate questions concerning accounts and related correspondence. If you believe an amount or account detail is incorrect, explain the discrepancy and identify the relevant invoice or reference number.
Supporting information
Useful information may include the invoice number, relevant service dates, a description of the discrepancy, and payment confirmation where applicable. Share only information relevant to the matter and redact unrelated sensitive details.
Payment arrangements
You may request consideration of an installment arrangement or proposed settlement. A request does not establish an agreement or change an existing obligation. Approved terms will be provided in writing.
Payments
Follow the verified payment instructions provided for your specific matter. Where online payment is offered, card details are entered only on the payment page, using the reference number and PIN from your correspondence. Never send card or banking details by email. Confirm unexpected changes to payment instructions through a previously verified contact channel.
Explaining an account discrepancy
Identify the entry you question and the amount involved. Explain whether your concern relates to a payment not reflected, a duplicate entry, a service date, an adjustment, or the basis of a charge. A short timeline can help connect the account record to the supporting correspondence.
If a payment is relevant, provide the payment date, amount, and a receipt or transaction reference. Redact full payment-card and bank-account numbers. Keep your original records.
Proposing a resolution
State the correction or arrangement you would like considered. Separate any question about the amount from a request for additional time to pay. This makes it easier to review each issue on its own terms and identify what further information may be needed.
Continue to use the same matter reference in later correspondence. Keep a copy of any written approval or payment instructions provided for the account.