Blackridge Group coordinates records and correspondence concerning agreements and vendor accounts. Correspondence should identify the contracting parties, relevant agreement or account, and the action or clarification requested.
Submitting documentation
Include relevant invoices, agreement references, and prior correspondence. Do not submit passwords, access tokens, or unrelated personal information.
Formal notices
Formal notices must be delivered in accordance with the applicable agreement and law. A message to this website or a general correspondence mailbox is not a substitute for an expressly required delivery method or service of process.
Identifying the issue
State the names of the parties, the agreement date or account number, and the transaction or provision involved. Describe the question in plain terms and identify the outcome you are requesting.
Where the issue concerns performance, service delivery, cancellation, renewal, or a disputed charge, include the relevant dates and supporting communications. Distinguish the original agreement from later amendments, proposals, or informal discussions.
Supporting the review
- The relevant agreement or clearly identified section.
- The invoice, notice, or account entry being questioned.
- A concise timeline of relevant events.
- Previous written responses concerning the same issue.
- The specific clarification or resolution requested.
Keeping correspondence consistent
Use the same reference number throughout the matter. Identify new information when following up and retain copies of all submissions. A proposed outcome should be clearly described as a proposal until it has been approved in writing.